May 18, 2016

FAQ

FAQ banner

The following Questions and answers form part of the terms and conditions relating to the products and

or services as per the subscriber agreement/application form

NB – fault finding at the bottom of the page – pls refer for Quick Fix solutions!

Q.  Do I need to have an ADSL line (and router) or can I just take a SIM Card?

A.  What a good question! – Here is some great news… You ONLY need the sim card.
You will have 20/40/60/100/200 GB on your “Sim equipped Router”
that acts as a Hot-Spot, so you can connect all sorts of devices to it (also devices like PC’s that need cable
connections with the appropriate router).
If required, you may consider buying a Mi-Fi router and take it with you wherever you go.
So there you go! You ONLY pay for access to the DATA bundle you select and that is supplied over the wireless network.
Isn’t that amazing?
In fact, should you have an ADSL line and data, you may even consider cancelling it and save more than the
cost of your new Sim Card Solution

If this is still not clear.. don’t stress… just contact us and we will spend some quality time with you to discuss
your needs.
We would love to hear from you! – our contact number is:
Brits on 083 963 123 8 (9am till late) or email: sales@153.co.za

 

Q.  What is on offer?
No long term contract – Month to Month.(One calendar month notice for Cancellations)

New Clients:

From Telkom                                                             SPRING 2017 Promotion ( Pay 6 months in advance )

20GB anytime data   @ R499pm                                        Not Applicable

40GB anytime data   @ R599pm                                        R499pm x 6 – Save R600

60GB anytime data   @ R799pm                                        R699pm x 6 – Save R600

100GB anytime data @ R999pm                                       R899pm x 6 – Save R600

200GB anytime data @ R1,999pm                                   R1399pm x 6 — SAVE R3600 !!! ( Soft Cap. Over usage at R13.99/GB )

Additional sim cards sharing the data package can be requested at R100 once off activation and R50pm rental/subs ( max of 4 per account)

 From MTN:

20GB anytime data @ R1,250pm

30GB anytime data @ R1,650pm

MTN top ups at R125/GB

From VODACOM:

Business Packages:
Vodacom Business ( 12 Month inc router )

CAPPED

50GB Capped – once off R499 and then R1479pm x 12
100GB Capped – once off R499 and then R1979pm x 12
200GB Capped – once off R499 and then R3379pm x 12

UNCAPPED
 (Symetrical = same up & Down speed)
4Mbps Uncapped – Once off R1099 and then R2250pm x 12
10Mbps Uncapped – Once off R1099 and then R2650pm x 12
20Mbps Uncapped – Once off R1099 and then R3999pm x 12
40Mbps Uncapped – Once off R1099 and then R7050pm x 12
80Mbps Uncapped – Once off R1099 and then R13500pm x 12

 

Q. What speeds do these offer?

A. LTE speeds, but must then be used by a router capable of such speed.
The network supplies LTE coverage as well as 3G. –
LTE typically 20Mbps and upwards (according to Telkom website) and
3G will give up to 20Mbps download speeds. (please do read the section
under NOTES below with regards to Fair Usage Policy – FUP)
We recommend the following link for Speed Tests
(Click on the Green ROSEBANK button)    Click HERE

Q. Does this include a Router/Modem?

A. No. You can purchase your own Wi-Fi Router for about R750.
As there is no contract, we cannot provide a free Router/Modem
for your Sim Card.
Please check our website for some Modem/Router options. Click HERE
We strongly advise getting your hardware from us as there are many devices out there that
claims to work but supplies inferior service AND, we cannot warrant that our Sim Cards
will function as well as they can on such devices!

Q. Will I get good coverage and reception?

A. The coverage with regards to Telkom SIM (Telkom LTE and 3G coverage)
may not be available in your area.

Wireless coverage can be checked at: http://www.telkom.co.za/coverage/

It is your responsibility to ensure that there is coverage where you may
need the services.

Q. How do I apply for the service?

A. You will need to complete a simple application form Click HERE (No contract and no credit vetting).
You must have a legal and current banking account. We require Debit orders. Deductions is on the 1st
day of the month.
You will need to email us Supporting Documents and keep copies to be used by the courier for physical
RICA when the Sim Card is delivered. Please read the Ts&Cs for detail about these documents!

Q. When and how do the billing and activation occur?

A. Once the 1st month of subscription is received via EFT,  the Sim and if applicable the hardware you
selected will be activated and dispatched.
Once the initially invoiced payment is received, we require 48 working hours to provision the Sim Card before
it is dispatched. Please read the Terms and Conditions with regards to this.
Sim cards are sent via courier at a cost of R100 per delivery (including hardware and up to 5 sim cards)- in addition, there is a once off Sim activation fee of R100
and will be included with your 1st-month subscription as shown on your 1st invoice.
Subscriptions can ONLY be for a full month and if you request activation during the course of the month,
the full month of Data allocation and the full month of subscription is done irrespective of the day of the month.
There is No carry-over data provided for and, every beginning of the month the previous month’s leftover data
is deleted and farm-fresh data caps are loaded.

 

Q. Can I cancel at any time?

A. There is no long term contract and all access to data bundles is purchased on a Month to Month basis.
All cancellations given prior to the END of a month will result in termination of services at the end of the following month.
Non-payment will result in termination of services.
Should you wish to cancel for a period of time and intend to continue sometime in the future, a new application will be required to join again.
PLEASE do let us know if this is a problem or your sim will be deactivated! – A sim that is suspended will incur a once of R100 for activation again.

 

Q. What happens if I run out of Data during the month?

A.  Top-Ups on all packages (excluding the 70GB package that allows for “over usage”)

Use the on-line application form or email request for top up to: accounts@153.co.za.

5  GB      @ R399 = ~R79/GB
12 GB     @ R599 = ~R49/GB
20GB     @ R899 = ~R44/GB
40 GB    @ R1599 = ~R39/GB – not AVAILABLE ON on MTN
100GB    @ R3299  = ~R32/GB – not AVAILABLE ON on MTN
Over usage(existing 70GB package only)  @ R60/GB no top ups and max 10GB over usage- we reserve the right to terminate. Can only activate again as hard caps!
MTN top ups at R125/GB contact us via email to arrange this.

.
IMPORTANT: Hard Cap accounts are NOT guaranteed to stop when the CAP is reached. Data beyond the CAP is still at a cost determined by the networks and could be rather harsh.

 

For more information on bigger packages from 100GB  up to 1000GB’s  please mail brits@153.co.za. for fastest reply.

Q, How much data is that?

A. Your usage will be unique and depends on what you will be doing on the Internet or the networks that you may connect to.
However, there is plenty of information on Google and we suggest you visit a few of the sites to get an idea of just how much
you will be able to do with your Data.
Try this for starters: https://www.hyspeedbroadband.com/blog/item/how-much-you-can-download-with-a-50gb-data-limit.html

Q. How do I change the APN Settings on my device? ( From April, Telkom sims will not require the APN on the router to be changed – MTN may well have a different APN)

 

A. Here are a few links ( we will supply as many as we can get as time goes by)

–>> VODACOM devices:  Click HERE 
( Select other Vodacom devices here  )
–>> APN settings for Huawei E5330:  Click HERE  (Opens a PDF )

Notes   &  Quick Fixes / Setup information.

Some devices require you to create a NEW Profile, then SAVE it and then SELECT it and SET it as a Default Profile! —

Step 1. – Make sure the router is on and sim inserted

Step 2. – Search for the Hot-Spot via Wi-Fi and log on using your password ( some routers have a pre-set password appearing on the actual router)

Step 3. – Open a browser page and insert the IP address of the router ( also found either on the router or in the instruction manual or — use Google to find it.
Or you can try any of these:  192.169.8.1   or   192.168.1.1   or  192.168.0.1 ( works for most routers)

Step 4. – The web page you will see is that of the router’s and here you have to create a New Profile — at the top right hand should be a “log-in” click and use “admin” and “admin” as Username and password ( You can change this later or if you have done so and forgotten the password, the router can be re-set to factory default )

Step 5. – Find the APN settings ( try to click on “settings”  routers are all different ! ) — You may be presented with a “Profile” and the APN setting will be under that – Sometimes you have to create a New Profile and with some devices like D-Link, you may then need to select it as your Default Profile — The correct APN is: (Pls get this from 153 Mobile)  and ABSOLUTELY no other settings must be changed Unless there is a field for “Dial-up string that is *99#

Step 5. Save these settings and after the router has done a re-boot, you should be 100% set to surf!

 

EMAIL:   —
Set SMTP to   — smtp.saix.net and leave the POP settings as it is!
Make sure your security levels are not on HIGH, it may prevent incoming emails!

 

 Any more questions?  — Call Brits on 0839631238  or pop a mail off our website HOME page
(at the bottom of the HOME page is a handy form for that!)

 

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